The Social Security Administration has released a new notice. For claims submitted over the phone, the Agency has improved its fraud prevention measures.
As a result, the Administration will be able to update its services and strengthen and secure the program by utilizing these enhancements.
Consequently, it will enhance program integrity, the Administration’s top priority for 2025.
The Social Security Administration will permit Americans to submit a variety of claims via telephone as starting April 14, 2025. However, new anti-fraud procedures will back up these assertions.
What benefits do people receive from these Social Security tools?
The purpose of these anti-fraud features is to safeguard beneficiaries and expedite the client experience. Additionally, any telephone claim will be subject to detection and prevention by the Social Security Administration.
On the one hand, it will look for trends and irregularities in an individual’s account. However, the claimant will be required to come to a Social Security office if the Agency finds any abnormalities.
As a result, the beneficiary must fill out an in-person claim form. The Agency will verify their identity in this manner. The person can proceed with processing their claim after the identification verification process is resolved.
Never provide information to a caller posing as an SSA official in order to safeguard your Social Security benefits.
Never click on dubious links that you come across in emails or on your phone. Scammers employ a variety of tactics to obtain your personal data.
How Social Security benefits from these developments?
Giving people access to cutting-edge technology to safeguard their funds from benefits enables Social Security to reach a wider audience.
This is particularly crucial since many users lack a car to get to an office or an internet connection.
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It is crucial to keep the telephone services secure. Remember that any in-person claims will still be subject to identify verification by the agency. Security and accessibility must coexist because accessibility is so crucial.
Social Security is updating its services by “enhancing both security and accessibility,” according to Acting Commissioner Leland Dudek.
These modifications give people more flexibility to collect their retirement, survivorship, or disability benefits while also strengthening SSA’s capacity to identify and stop fraud.
It is actually true that the Agency has invested $16.5 million to modernize telephone services nationwide. These actions demonstrate the SSA’s dedication to improving program integrity and customer service.
